Package Description
Head of Housing
Salary: £70,000
Car Allowance: £5,000 per annum
Job Type: Full-time, Permanent
Location: Hybrid working with significant travel across England and Wales
Role Overview:
At Keys Group, we believe that the right environment can transform lives. As our Head of Housing, you will play a pivotal role in shaping and delivering our housing strategy, driving the strategy and embedding best practice in our supported living portfolio for vulnerable adults across the UK.
Leading a housing team of six colleagues, including three direct reports, you will provide strong leadership, direction and support to ensure the successful delivery of our housing objectives. Alongside this, you will act as the subject matter expert for all housing-related matters including rent, service charges, tenancies, maintenance and compliance. You will build strong relationships with our care and property teams, registered provider partners and local authorities to ensure our housing function operates as a centre of excellence for supported living.
This is a strategically important leadership role, offering the opportunity to directly influence the future growth of Keys Group while building and developing a high-performing team and ensuring our homes continue to provide the highest standards of safety, quality and comfort for the people we support.
Key Responsibilities:
- Contract Management: Management of existing housing partnerships and performance / contract management. Negotiation of commercial and property related documents, such as leases and service level agreements.
- Tenancy Management: Work with the care teams to manage tenancy agreements, voids, and allocations to maintain occupancy levels.
- Service Charges: Work with Finance colleagues to ensure the accurate management of service charge accounts and cost estimates.
- Strategic Leadership: Develop and implement a supported living housing strategy in alignment with overall business goals.
- Compliance and Quality Assurance: Ensure all housing projects comply with health and safety regulations, building codes, and relevant housing legislation. Maintain quality assurance standards to deliver residential homes that promote the welfare of residents. Keep abreast of industry and sector developments, legislation and best practice.
- Cross-functional Collaboration: Work closely with the Property, Care, and Finance teams to align housing strategies with the broader operational and business objectives.
- Stakeholder Engagement: Build and maintain strong relationships with landlords and other relevant stakeholders, including local authorities, health and social care commissioners, regulatory bodies, and other community partners.
- Budget and Financial Oversight: Develop and manage budgets for housing projects, ensuring efficient use of resources and achieving financial targets. Prepare regular reports and analysis for senior management.
- Growth: Identify and evaluate opportunities for growth that align with the wider Supported Living strategy. Create a pipeline of potential properties to enable growth.
- People Management: Lead and empower a team of housing professionals to work with autonomy across a large portfolio
About you:
- Proven experience in senior housing management, ideally within the health or social care sector
- Strong understanding of housing regulations, tenancy management, health and safety regulations, compliance, and industry standards in England and Wales
- Ability to
- Experience of managing commercial contractual arrangements with customers, funding authorities, partners and suppliers
- Experience managing significant budgets, resources and complex service delivery programmes.
- A proven track record of leading teams through change and delivering high-performing services.
- Proven ability to create clear, structured processes in supported living environments, where systems are undefined or complex, and translating ambiguity into practical, repeatable ways of working.
What we offer:
- Salary - up to £70,000 per annum
- Car Allowance of up to £5,000
- Annual Leave - 33 Days annual leave, inclusive of bank holidays
- Career Progression- We have a whole world of opportunities within the group. Many of our managers have progressed into senior leaders within our organisation
- Enhanced Maternity and Paternity- When you want to start or grow your own family and feel financially secure
- Festive Gift- Our way of saying "Thank you!" for your hard work at Christmas
- Life Assurance- Worth x2 your annual salary
- DBS Check – we cover the cost of your DBS check and subsequent renewals
- Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
- Pension Scheme – start growing that pot for a healthy and happy retirement
- Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
- Staff Referral Scheme – Refer a friend to join Keys Group and split a £500 referral bonus between you
- EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
- Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card