Package Description

Job Title: Senior Housing Officer (Supported Living) 
Location: Northwest (with travel across England and Wales)
Salary: £35k - £40k DOE 
Car allowance: £3600 P/A
Hours: 37.5 hrs
Working pattern: Mon – Fri – Field and home based 

Who are Keys Group? 
Keys Group brings together five leading UK providers of specialist education, care and activities - Accomplish, Keys, Peak, Alfa and ADHD 360 - to support over 2,000 children, young people, adults and families across England and Wales. We deliver care through residential homes, schools, supported living and community-based services, creating safe, nurturing and ambitious environments where everyone can thrive.

About the Role
We are looking for an experienced Senior Housing Officer to join our Supported Living team in the Northwest, with responsibility for services across England and Wales. This field-based role involves managing a small team of Housing Officers, delivering high-quality supported housing services, and providing expert housing and welfare benefits advice to Supported Living clients, with a significant amount of travel across England and Wales.

Key Responsibilities

• Lead and support a small team of Housing Officers, setting objectives and monitoring performance.
• Promote a positive, collaborative team culture.
• Provide expert, person-centred housing and welfare advice to Supported Living clients.
• Resolve tenancy, debt, and housing-related issues, staying up to date with laws and best practice.
• Conduct field-based work, manage caseloads, and maintain accurate records.
• Train teams and empower clients to sustain their tenancies.
• Build partnerships with internal teams and external stakeholders.
• Contribute to policy development and apply sector knowledge to improve services.

About you:

• Essential: Full clean driving licence and access to own vehicle.
• Essential: Degree in housing, social sciences, law, or equivalent, with significant housing experience, ideally in Supported Living and in a management or supervisory role.
• Essential: Strong knowledge of housing law, policy, and best practice in England and Wales.
• Essential: Excellent communication, problem-solving, and leadership skills.
• Essential: Ability to manage complex caseloads independently.
• Desirable: Experience supporting vulnerable people with complex needs.
• Desirable: Knowledge of trauma-informed and psychologically informed practice.
• Desirable: Experience implementing Tenancy Satisfaction Measures.
• Desirable: Experience conducting SHIP inspections in specialist supported accommodation.

Why join Keys Group?

• Salary - up to £40,000 per annum
• Car Allowance: £3600 Per annum
• Flexibility – Hybrid working pattern
• Annual Leave - 33 Days annual leave, inclusive of bank holidays
• Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
• DBS Check – we cover the cost of your DBS check and subsequent renewals
• Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
• Pension Scheme – start growing that pot for a healthy and happy retirement
• Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
• Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
• EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
• Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app, save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Keys Group