Package Description
Referrals Administrator (Education)
Reports to: Business Development Manager
Location: Midlands
Work Pattern: Work from home, Monday - Friday. 40 weeks per year
Salary: £22,000
Job Summary:
Join our dedicated commercial team and help increase occupancy across our independent SEND schools in England and Wales. We’re looking for a highly organised and compassionate individual to manage and process referrals, ensuring accurate information is shared with schools for timely decisions.
If you have great communication skills, attention to detail, and a passion for supporting young people with SEND, we’d love to hear from you!
Objectives:
To receive, co-ordinate and process all education referrals made to the Group, taking ownership through the referral journey through to the point of admission.
Key Responsibilities:
- Log and review referrals from local authorities, placement officers, SEND officers, and social workers.
- Ensure documentation is complete and referrals are directed to the appropriate service.
- Act as the first point of contact for referral inquiries.
- Liaise with social workers, SEND officers, and stakeholders.
- Coordinate referral reviews with school leadership and manage the full referral process through to admission, including offers and contracts.
- Join weekly calls with commercial and operational teams.
- Maintain accurate referral records in Salesforce (The Link).
- Run reports, and draft offer letters.
- Support the development of referral procedures and policies.
- Collaborate on process improvements and client outcomes.
Skills and Attributes:
- Administrative experience, ideally in education or children’s services.
- Strong organisation, multitasking, and attention to detail.
- Excellent communication and relationship-building skills.
- Experience in Microsoft Office and database systems.
- Team player with the ability to work independently.
- Resilient and empathetic when supporting vulnerable young people.
Personal Attributes:
- Driven, results-focused, and passionate about supporting children with SEND.
- Committed to safeguarding and upholding confidentiality.
- Respectful of diversity and resilient when handling sensitive information.
- Strong ethical standards and professionalism.
What We Offer
- Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
- DBS Check – We cover the cost of your DBS check and subsequent renewals
- Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
- Pension Scheme – Start growing that pot for a healthy and happy retirement
- Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
- Staff Referral Scheme – Refer a friend to join Keys Group and split a £500 referral bonus between you
- EPIC Awards – All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
- Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card
Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).
We are proud to be an Equal Opportunities Employer and welcome applications from all sections of the community. We are also committed to supporting the Armed Forces community through our Armed Forces Covenant.Eligible candidates from military backgrounds are guaranteed an interview – please include details of your service on your CV.