Package Description

Service: Supported Accommodation for Young People

Job Role: Referrals Administrator – UK Driving license with access to a vehicle essential

Location: Hybrid Role

Salary £25,000 Full time: 40 hours per week.

This is an exciting opportunity to join the Keys Group Supported Accommodation Team.  This is a fast-paced, varied role.  You will be working with the Referrals Manager and operational teams, local authority commissioners and placement teams, ensuring we maintain our referral pipeline and increase Keys Supported Accommodation provision nationally.

Job Role:

To process referrals for Keys Supported Accommodation

To maintain the referral pipeline contributing to the growth of the division

To support the placement planning and admission of young people into Supported Accommodation. 

To develop and maintain excellent relationships with our local authority partners

 Duties:

To ensure referrals are reviewed and processed in a timely manner, working alongside the operational team to meet conversion rate targets

To follow internal recording procedures ensuring records are accurate, clear and of high standard

To liaise and build good working relationships with local authority placement teams, commissioners and all known stake holders

To deputise for the Referrals Manager in their absence

Attendance at commissioning events as required

Participation in external and internal meetings relevant to the work of the team

Contact and liaise with commissioners and placement teams by telephone in response to enquiries

Promoting the specific services that are on offer to prospective purchasers

Maintaining a live database of referrals

Undertake all administration, issuing questionnaires, marketing material, making offers, sending out placement agreements and contracts, issuing brochures and flyers to advise of current vacancies.

Knowledge / Experience

Knowledge of children’s social care

Good computer skills across a variety of platforms

Knowledge of supported Accommodation desirable but not essential

Experience of working in an administrative/sales capacity

Experience of managing referrals in children’s services

Key Competencies:

Ability to build positive relationships with external and internal stakeholders

Experience of working to tight deadlines in a fast-paced environment

Willing to work flexibly to meet the needs of the business

Self-driven and able to work as part of a team

Ability to work with a range of IT systems and keep accurate and timely records

Diligence and attention to detail

Written and verbal communication skills

When joining Keys Group, you will benefit from:

28 days of annual leave which increases with length of service (inclusive of bank holidays).

Training and development program, access to apprenticeship scheme and opportunities for career progression

Enrolment into the NEST Pension Scheme

Employee discounts and rewards via the HAPPI app and qualification to apply for a Blue Light card that will provide generous discounts to online and high street retailers and restaurants

Employee Assistance Scheme

Refer a Friend scheme – recommend a friend to come and work with Keys and you’ll earn a £500 bonus

Enhanced company maternity & paternity pay

Keys Group is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check

Keys Group – Who are we?

Keys Group brings together three of the UK’s leading and longest-established providers of specialist education, care and activities; Accomplish, Keys and Peak adventure centres. The organisation provides specialist support and education for more than 2,000 children, young people, adults and families in services and schools across England and Wales.

Specialist residential and supported living services for adults with a learning disability, autism, mental health needs and acquired brain injury are provided throughout England and Wales by Accomplish.

Keys offers education and care services for children, young people and families across England and Wales through its specialist schools, residential children’s homes, activity and intervention and leaving care services, adult resource centre and family assessment centres.

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Keys Group