Package Description

Quality & Governance Director (Health)

Location: Working from home with travel across England and Wales. 

Objectives
Under the direction of the Group Quality Director, oversee Good Governance and the quality performance of Keys Group health services and ensure the delivery of the Quality Strategy and Quality Plan

Duties and Responsibilities
The Quality & Governance Director is responsible for leading, developing and
overseeing all quality, safety and governance activities across health services in Keys Group, including quality assurance, quality support, quality improvement and risk management. This role ensures that health care is safe, effective, person-centred, compliant with regulatory standards and continuously improving.

Quality and Patient Safety

• Lead the development and implementation of the Governance Policy, Quality Strategy, Quality Policy and Quality Plan
• Ensure high standards of patient safety, clinical effectiveness and patient experience
• Oversee incident reporting, investigation, root cause analysis and organisational learning
• Develop and monitor quality indicators, outcomes and performance metrics to drive continuous quality improvement across services
• Actively involve patients and key stakeholders in the work of the Quality Team
  
  

Governance and Compliance

• Ensure compliance with all relevant healthcare regulations, standards and inspections (including CQC and HIW)

• Plan and undertake internal audits and quality support activities

• Monitor and coordinate actions arising from regulatory inspections and external monitoring, ensuring effective compliance systems are in place

• Lead and manage projects from initiation and planning through to delivery and outcome realisation

• Produce high-quality reports for the Group Director, Senior Leadership Team and internal committees

• Monitor and analyse national sector data to support benchmarking and performance insight

• Write, review and approve policies and procedures, ensuring alignment with legislation in England and Wales and internal document management systems

• Maintain oversight of external regulatory changes and lead required internal policy updates

• Monitor workforce compliance with internal policies

• Maintain and manage the organisational risk register

Continuous Improvement

• Lead quality and governance improvement initiatives in line with best practice and in collaboration with internal and external stakeholders

• Promote a culture of learning, transparency and continuous improvement

• Use data, audit outcomes and patient feedback to identify risks and drive service improvement
  
  

Leadership and Collaboration

• Provide proactive advice and guidance to services on changes to legislation, regulation and sector guidance
• Lead and support individuals and teams in delivering quality improvement initiatives
• Work collaboratively with clinical leaders, managers and external partners
• Support staff learning and development in relation to quality and patient safety
• Respond to commissioner information requests, including tender submissions, in liaison with Business and Marketing teams
• Coach, support and prepare services for regulatory inspections
• Contribute to organisational responses to government consultations

Risk Management

• Identify, assess and manage clinical and organisational risks
• Ensure effective safeguarding and risk mitigation systems are in place
• Oversee management of serious and complex complaints, ensuring company policy is followed and lessons learned are implemented
• Escalate immediate concerns or risks to the Group Quality Director

Personal Specification

Essential Criteria:

• Level 3 qualification in a relevant healthcare discipline (e.g. RGN/RMN, Allied Health Professional) or equivalent senior quality experience
• Minimum of 3 years’ senior management experience within a multi-site, regulated organisation
• Proven experience in operational governance and monitoring compliance with regulatory standards, ideally CQC
• Experience in leading audits, inspections, and quality improvement programmes
• Proven ability to deliver results through effective leadership and people management
• Excellent communication skills, with the ability to operate at a strategic level
• Strong experience in report writing and action planning
• Self-motivated, driven, and committed to the highest standards
• Full UK driving licence and access to a car
• Willingness and ability to travel throughout the UK

Skills and Competences

• Strong leadership with strategic thinking skills
• Excellent communication and report-writing abilities
• Analytical, with the ability to interpret quality and performance data
• Skilled at influencing, challenging and supporting senior stakeholders
• Committed to patient-centred healthcare and continuous improvement

Keys Group