Package Description

Quality Assurance Reviewer - Adults
Salary: £40,000 - £43,000
Car Allowance: £3,600 PA
Location: Home based, travel throughout the UK as required.
Contract: Perm - Full time - Mon – Fri

Role Purpose:
Join us as a Quality Reviewer, where you’ll play a key role in safeguarding standards and driving continuous improvement. You’ll independently assess services against regulatory, statutory, and organisational requirements, identifying risks, gaps, and opportunities to enhance quality.

Providing clear, evidence-based insights, you’ll support the Senior Quality Manager and wider team in strengthening compliance, assurance, and organisational oversight while maintaining an objective, independent perspective.

Key Responsibilities:

• Deliver internal audits and quality reviews across services, including thematic audits on care delivery, medication management, safeguarding, health & safety, staffing and training, recruitment checks, and digital care records.
• Ensure all audit activity is consistent, evidence-based, and aligned with organisational standards.
• Assess compliance against regulatory requirements and organisational policies, clearly identifying and documenting risks, non-compliance, and poor practice.
• Escalate significant concerns promptly and maintain oversight of higher-risk services or those subject to regulatory action.
• Review, monitor, and track action plans, validating that improvements are effectively implemented and sustained, and escalating where progress is insufficient.
• Produce clear, accurate audit reports, summarising key findings including risks, non-compliance, good practice, and required actions.
• Contribute to trend analysis and provide quality insight
• Work professionally with operational teams while maintaining independence, providing constructive, evidence-based feedback and contributing to quality forums.
• Support the application of quality, risk, and care policies, accurately recording findings using organisational systems.
• Undertake additional quality assurance or project work as required, ensure compliance with health and safety requirements, and travel nationally, including overnight stays where needed.
  
  

Key Skills: 
 Essential 

• Experience within adult social care in a regulated environment.
• Knowledge of regulations, safeguarding, and health and safety requirements.
• Experience of auditing, compliance, or quality monitoring activity.
• Strong analytical and report writing skills.
• Ability to identify and escalate risk appropriately.
• Full UK driving licence and willingness to travel.
• QCF level 5 or equivalent.
  
  

Desirable: 

• Experience using Nourish and Radar or other similar systems
• Experience in a supervisory or management role within a regulated care environment.
• Experience working within a multi-site organisation

Why join Keys Group?

• Salary - £40,000 - £43,000 per annum
• Car Allowance - £3,600 per annum
• Flexibility – Hybrid working pattern
• Annual Leave - 33 Days annual leave, inclusive of bank holidays
• Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
• DBS Check – we cover the cost of your DBS check and subsequent renewals
• Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
• Pension Scheme – start growing that pot for a healthy and happy retirement
• Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
• Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
• EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
• Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and can offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Keys Group