Package Description

IT Software Trainer

Salary: £35,000 PA
Car Allowance: £300 Per Month
Contract: 6 Month Fix Term
Location: Hybrid, with UK travel
Hours: 37.5 hours

The Role of IT Software Trainer

Join our IT Application Support Team and play a key role in empowering colleagues through effective IT training. As an IT Software Trainer, you’ll design and deliver engaging, high-impact training across company-wide systems, supporting both established applications and new software rollouts. You’ll train colleagues face to face and via webinars, provide hands-on user support, and create clear, accessible guides and videos that make a real difference.

This hybrid role includes UK travel, with regular travel and occasional overnight stays during major project rollouts, and attendance at our Halesowen (Birmingham) office as required.

Role responsibilities

• Conduct IT skills gap analyses as required
• Prepare training material and presentations
• Design user guides using simple language
• Conduct role-specific training on applications and tools that teams use on a regular basis
• Conduct project-specific training for new software roll outs
• Apply educational methods to engage trainees
• Train new employees, in small groups or individually, on proper use of Company applications and tools.
• Evaluate the effectiveness of each educational session and implement any lessons learned
• Maintain updated records of training curriculum and materials

What we’re looking for

• Experience using web-based learning platforms and modern training techniques
• Proven experience as an IT Software Trainer (or similar), delivering face-to-face and remote training, including Microsoft Teams and Town Halls
• Strong experience delivering induction and system training across standard and bespoke applications
• Ability to support and deliver training for new and updated system rollouts
• Experience delivering upskilling programmes to raise capability across the business
• Confident explaining complex issues clearly and professionally
• Strong organisational skills, including scheduling, course bookings, LMS updates, and training records
• Comfortable working with colleagues at all levels
• Strong customer service and interpersonal skills
• High level of discretion and respect for confidentiality
• Full UK driving licence and access to your own vehicle 

If you are able to show experience of designing and delivering IT Software Training courses within your CV or Cover Letter it would help strengthen your application.

Why join Keys Group?

• Salary - £35,000 per annum
• Car Allowance - £300 per month  
• Flexibility – Hybrid working pattern
• Annual Leave – Generous annual leave 
• Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organization. 
• DBS Check – we cover the cost of your DBS check and subsequent renewals
• Ongoing Training and Development – Supported by our award-winning Learning and Development Team, you will receive ongoing training and development throughout your career
• Pension Scheme – start growing that pot for a healthy and happy retirement
• Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
• Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
• EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
• Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app, save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).  

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Keys Group