Accountable to: Head of HR Operations 

Line Manager: Senior HR Adviser 

JOB PURPOSE 

The post holder will play a critical role within our fast-paced HR team, providing HR support across the Group.  

Key Responsibilities 

• To take all reasonable steps to ensure confidentiality, whilst being mindful of our safeguarding responsibilities as part of the HR team.
• To monitor the Group’s ‘References’ inbox, providing timely references to external companies, and the internal Recruitment team.
• To answer the telephone, providing basic HR advice or directing calls to the relevant HR Adviser
• To monitor the HR Advice inbox in Support Pal, allocating tickets to HR Advisers.
• To resolve simple transactional requests in Support Pal from Operational colleagues.
• To work with the HR team to collate and provide management information on employee relations cases for the HRBPs and / or Head of HR Operations.
• To be familiar with all HR policies, processes and procedures, ensuring that they are applied fairly and consistently in line with best practice, employment legislation and relevant regulatory frameworks.
• To manage basic employee relations cases to conclusion.
• To ensure accurate records are maintained and updated in all HR platforms.
• To work with the HR Advisers in submitting Occupational Health referrals and GP report requests, as necessary.
• To liaise with the Accounts department to verify PAM Occupational Health invoices for processing.
• To work with the HR Advisers to acknowledge SAR requests, notify the Data Protection Officer, and assist in preparation of the documentation in the DSAR folder.
• To support with taking notes at hearings / meetings.
• To process HRIS changes by issuing variation letters / contracts.
• To email employees on Family Leave weekly with internal communications.

• To manage the administration of Long Service Awards.
• To manage the administration of the Quarterly Bonus scheme for Operations across the Group. 
• To collate exit interview and colleague check-in data.
• To undertake any other duties appropriate to the role.

Person Specification  

• CIPD qualification in Human Resources or working towards (desirable but not essential)
• Working knowledge of employment law and HR best practice 
• Excellent interpersonal and communication skills 
• Ability to research, analyse and reason logically within tight and conflicting timeframes
• Ability to write and present information clearly and accurately
• Competent in Microsoft office applications