Package Description

HR Manager   

Salary: Up to £47,000
Location: West Midlands
Work Pattern: Home based but with some travel. 
Office days: Around 2x per month in our Halesowen head office. 

Purpose of the Role: 
To expertly lead and deliver a high-quality, expert HR service across the Division (Adults / Children, Education, A&I). Act as a trusted adviser to senior leaders, balancing commercial, regulatory and people risk considerations, with a strong focus on employee relations, safeguarding, and service quality outcomes. 

Key Responsibilities:  

• Provide strategic HR advice to Directors and Operational Managers across the Division 
• Lead on complex ER cases including disciplinaries, grievances, capability and absence  
• Provide expert advice on employee relations cases, safeguarding-related concerns, and risk based decision making   
• Ensure fair, consistent and legally compliant processes aligned with best practice, Keys Group policies and ACAS guidance   
• Manage tribunal risk, including early conciliation, preparation of documentation and liaison with legal advisors
• Ensure Peoplehub data is accurate / data management and reporting
• Onboarding ER activity from acquisitions, ELI Data provision and oversight, change management data (including redundancy calculations)
• Oversight and delivery of Pay Review and quarterly bonus
• Case reviews – informing continuous improvement and learning 
• Supporting HRBP with employee relations case management and escalation of complex cases 

Safeguarding, Compliance & Risk:   

• Support safeguarding processes, including escalation to Local Authority Designated Officer / regulatory bodies where required   
• Ensure compliance with employment law, GDPR and sector-specific regulations
• Contribute to / support operational colleagues with audit readiness and inspections 

Drive initiatives to improve engagement, retention and wellbeing:   

• Support the EDI strategy, addressing unconscious bias and championing inclusive practice  
• Support leadership capability through coaching and the delivery of HR training / presentations / management induction / EDI for Leaders Lead, develop and mentor the HR Advisers:   
• Ensure efficient delivery of HR support in the Division 
• Lead the HR Advisers and develop their knowledge, skills, and expertise   
• Use data and metrics to inform decision-making (absence, turnover, ER trends) – driving actions to improve performance (GLT report). Achieve KPIs.   
• Drive continuous improvement in HR service delivery and processes 
• Involvement and delivery of projects, as needed 

Key Accountabilities: 

• Legal / policy / regulatory compliance and minimisation of employment tribunal risk
• High-quality, timely ER case resolution  
• Strong stakeholder satisfaction   

Qualifications & Knowledge: 

• CIPD Level 5 (minimum), Level 7 desirable   
• Strong knowledge of UK employment law and case law   
• Understanding of regulatory frameworks in health/social care (e.g. CQC, safeguarding)   Experience: 
• Proven experience in an HR Manager or Senior HR Adviser role (3 years minimum) 
• Extensive experience managing complex employee relations cases   
• Experience within health, social care, education or regulated environments (highly desirable)  
• Experience supporting restructures, TUPE and organisational change   
• Experience with HR systems and people analytics tools  

Keys Group