Package Description

Job Role: Bank Support Worker - Supported Accommodation

Location: Darlington, North Yorkshire
   Salary: £12.60 - £13.30* per hour
   Hours: Bank Hours Only

Assigned shift structure Bank Shifts (including overnights) £62.64 per sleep-in

We are looking for a compassionate, reliable, and dedicated Residential Support Worker to join our team, supporting young people aged 16–18 in a semi-independent group setting. This role is ideal for someone who is passionate about helping young people develop essential life skills, build confidence, and prepare for full independence.

Key Responsibilities:

• Provide day-to-day support to young people in a semi-independent living environment.
• Promote independence through guidance with education, employment, finances, and daily living skills.
• Build positive, trusting relationships with young people.
• Maintain a safe, supportive, and structured home environment.
• Complete accurate records, reports, and support plans.
• Work collaboratively with external professionals, families, and internal teams.
• Safeguard and protect the welfare of all young people in your care.

Requirements:

• Must be 21 years or over (due to regulatory requirements).
• Experience working with young people or within the care/child sector (preferred).
• Strong communication and teamwork skills.
• Commitment to safeguarding and promoting the welfare of young people.

About You:

• Experience supporting children and young people with challenging needs (desired).
• Understanding of safeguarding, child protection, and behaviour management.
• Calm, resilient, and confident in managing challenging situations.
• Ability to build trust and positive, supportive relationships.
• Strong communication skills, both verbal and written.
• Emotionally intelligent, empathetic, and patient.

About Us:

Keys Group provide innovative care and education services to children and young people who have complex needs, emotional and behavioural difficulties. We try and make every day extraordinary for the children we care for and support, because we believe in every single one of them. It's an exciting time to join us as we expand and grow our teams in the region.

 Why join us:

• DBS Check Paid - Your Enhanced DBS check, is fully covered by Keys Group, along with any required renewals.
• Qualifications & Career Development - Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement.
• ⁠Fair & Competitive Pay - At Keys Group, we pride ourselves on fair and competitive pay. As a Real Living Wage Employer, we ensure fair pay for all, with enhanced pay scales that transparently recognise your qualifications and experience.
• ⁠Blue Light Card - at High Street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee
• ⁠Referral Bonus - Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation.
• Care First - We care about your well-being and that's why we're pleased to offer our employees an Employee Assistance Program. If you need someone to talk to, the EAP is here for you - confidentially and at no cost.
• Circle - Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered.
• NEST Pension Scheme - Save for your retirement with a matched contribution of up to 3% from Keys Group.
• Long Service Awards - It's our way of saying a heartfelt thank you for everything you do.
• Cycle to Work Scheme - You could save up to 42% on a brand-new bike and accessories.
• Full Induction & Introductory Programme - Begin your journey with a paid-for comprehensive onboarding to set you up for success

About Keys Group:

Keys Group supports over 2,500 individuals across England and Wales through its three divisions: Accomplish, providing specialist residential, supported living, and accommodation for adults with learning disabilities, autism, mental health needs, and brain injuries; Keys, offering education and care for children and families through schools, children’s homes, supported accommodation, and family assessment centres; and Peak, delivering indoor and outdoor adventure activities across four UK centres, including bespoke education programs and confidence-building activities like bushcraft, climbing, and canoeing.

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Apply now and one of our team will be in touch to discuss how you can begin your rewarding career - No agencies please

Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 21

*Dependent on qualifications

Keys Group